I saw your home page, what should I do?

Use the following steps to send your device. You can send a parcel Cash on Delivery Kuroneko Yamato TA-Q-BIN Service. This disposal service is only FREE for residents and companies in Japan.

I have many devices, How do I pack them?

Put them all in one box. You don't need cushioning material. Also, you can put laptops in a paper bag.

Can I send a hard drive removed from my PC?

No problem. But if you removed any other parts CPU, Memory, DVD drive, etc., you can't use Cash on Delivery service.

Do I need to contact you before sending my device?

You don't have to let us know when you have sent it. Please refer to the website.

Will you not charge for these?

We offer completely free computer disposal and recycling service. All device disposal costs, data erasure and TA-Q-BIN Cash on Delivery is free. but We don't pay for carton box or packaging costs.

I don't have a cardboard box ...

You can get one from your local supermarket for free or you can buy from Kuroneko Yamato.

I didn't wipe my hard drive. Is this a problem?

It's OK. Our hard drive wiping service is free! We do software erasing or hard disk physical destruction.

What can I send or not send.

Acceptable items: Desktop PC, notebook, Mac, LCD All-In-One PC, Homebuilt PC, Microsoft Office, PC accessories, Broken PC, HDD Removed PC, English OS PC, Old PC.
You can put all the items bellow in one box: Wall wart, Cable, Microsoft Office, Games(Play Station, Nintendo DS, XBOX, etc.), cell phone, Tablet, Smart phone, Precious metal(Ring, Necklace, Earrings), Watch(Wristwatch, G-SHOCK, Apple watch).
Items we cannot accept: LCD Monitor, CRT display ,CRT All-In-One PC, Disassembled PC, Laptop with Cracked screen, Printer, Scanner, Word processor, TV, Recorder, Only parts, PC accessories.